Frequently Asked Questions

We understand that many people have questions concerning state food regulations and inspections. First of all, this is a great question! And while we are not the first to market this idea (EatWith & MyTable are operating this same concept in large US cities) our idea is creating a new market that is not currently regulated by states. Just as companies like Airbnb and Uber created new markets that challenged old models, so are we. While this SupperTime concept may be new to some, these 

Of course, we advise you to make yourself familiar with the regulations, whether fiscal, administrative, or of any other nature, that may apply to you and recommend all our hosts  educate themselves and comply with on all food safety regulations, standards, and best practices. But…

Our business is about connection – connecting with new folks in our community and connecting with new cultural and culinary experiences. SupperTime is first and foremost a connection experience where people learn, grow, and build new friendships. In every way, SupperTime is a culinary and cultural learning experience and some states classify this as a "cooking school." 

Private in-home dining among new friends is not regulated. When you go to a dinner party with new church or community friends at their home and Venmo them to help reimburse food costs, that is not a regulated event. 

SupperTime events are private experiences among new friends. SupperTime events are not open to the general public. SupperTime hosts do not offer a menu. All those that attend sit at one table together. All guests that attend are immersed in culinary and cultural learning cooking experiences through videos, in-home and remote in-person learning, delivery of recipes, and sometimes even follow up online/messaging conversations. SupperTime holds the fees paid for each event in trust and all fees paid by the User are solely for the learning portion of the Experience.  SupperTime hosts are opening up their homes as non-professional hosts who do not draw a professional income from a SupperTime event and agree to not to organize SupperTime events on a regular basis and if they do, they agree as a professional to respect applicable regulations and tax for their activity.

The safest place to eat is at home, and always has been - eating a home cooked meal made for you is dramatically safer than eating at a restaurant. Period.  We know that every restaurant has to store large amounts of food, prepares hundreds of meals a day and has many employees - some that care more than others. Many restaurants do an amazing job at food safety but let's face it, others do not. This is why regulations are needed at restaurants. But in home meals are a different story. Eating a home cooked meal in a private home is and always has been the safest place to eat. 

Through the process of registration on the SupperTime platform, we hold the email and phone number of every guest. Plus, when someone books an event they also transmit their credit card information to our processing company, Stripe. Folks that sign up for a SupperTime event are genuinely looking for a memorable experience and are willing to pay for it. However, in the event that a guest is causing a problem at an event SupperTime reserves the right to block a guest from our platform and, if necessary, work closely with local law enforcement to protect the safety of our hosts. 

Every event that is booked through SupperTime is covered by our insurance policy under AON Risk Services Company. We offer up to $25,000 in general liability insurance that covers accidental sickness or accident of a guest or any damages to a host's home due to a guest's action. We do not cover any accident or event that is due to host's negligence or unsafe hosting environment. However, SupperTime does not offer insurance coverage for any event booked outside of SupperTime's platform. 

No. There are many other platforms that offer food delivery services and we recommend you connect with them. We offer private in-home dining experiences. 

We recognize that for a variety of factors some people may not be able to host in their homes. There are other great options that we encourage our hosts to consider. Although we do not offer food delivery services, our hosts have: 

• Arranged to meet the guests at a 3rd space for the event - at a picnic table at a local park, on the Blue Ridge Parkway, or at a green space at their worship center. 

In the future we hope to offer space at local HUBB kitchens where hosts can prepare and host guests. 

Yes, we have an onboarding process with every host on SupperTime's platform which includes several phone calls, in person meetings (if possible), and the exchange of personal and financial information from the guests. SupperTime reserves the right to refuse or remove any host from our platform for any reason. 

Yep! Reviews go both ways. Guests leave reviews for hosts and hosts leave reviews for guests. 

Our App includes an in-app messaging feature that allows for hosts and guests to communicate with one another once an event is booked. We strongly encourage all communication to stay on the SupperTime platform and strongly discourage any host or guest to share their personal contact information with either party.